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How “Cloud First” Decisions Mirror R&D Outsourcing

As someone who has the privilege of regularly engaging with IT executives and architects, it’s clear to me that the push to public cloud continues. For your elastic consumption or infinite scale requirements, it just makes good sense. And if I was starting a new company today, I’d likely go all in on public cloud.

Topics: Costing Cloud First Outsourcing

Service Delivery Success Factors    (Part 3)

Over the past few months, I’ve posted two blogs discussing what I’ve identified as some of the critical success factors for delivering cloud services. But as any Hollywood executive will tell you, the only thing that’s better than a good sequel is a successful trilogy! What would the original Star Wars have been without Return of the Jedi. With that in mind, I’d like to dive back into the subject for the third installation of the series with a look at some more important success factors for cloud service delivery.

Topics: Managed Services Service Providers

Customer Spotlight: CRM Software Company

With over 3,000 global customers, and dedicated to streamlining business and enhancing customer engagement, this leading CRM software company wanted to make their virtual machine provisioning process more efficient.


With up to 100 VMs being provisioned manually each month by a team of five, the IT Operations team were asked to find solutions to help them automate as much of the day-to-day tasks as they could, including implementing a self-service portal solution to both free up IT resources, as well as improve the provisioning times of virtual machines for the end-users, and bring greater efficiencies to the company.

Topics: Provisioning Case Study VM Sprawl

Cloud and Virtualization - A Case of Déjà Vu

You know what they say about history. Those who don’t learn from the mistakes of the past are doomed to repeat them. The flip side to that, though, is that we can learn from the successes of the past, and apply those lessons replicate that success to the benefit of many. That’s the thought that kept bouncing around my head as I read this article from my colleague Scott Davis, featured in Cloud Computing Journal recently.

Topics: cloud virtualization

Customer Spotlight: Serena Software

Serena Software, one of the largest global Application Lifecycle Management (ALM) solution providers, were looking to streamline the automation and provisioning of systems being used by their developers.

Topics: Provisioning costs Case Study

Cloud Automation: A System Administrator’s Best Friend

To better engage with customers, remain continually competitive and ensure long-term scalability, the majority of today’s businesses have turned to the cloud. Cloud-based technology and services are widely acknowledged as vital tools for strategic and tactical IT operations. And between private, public and hybrid cloud infrastructures, there are a variety of options to best meet an organization’s specific industry, size and resource needs.

Topics: Cloud Automation Software System Admins

Customer Spotlight: Leading Global Law Firm

The IT team needed to support business growth

Focused on providing clients with the highest quality advice on their most critical legal and business needs, this law firm needed a solution which would enable the IT team to be more responsive to business needs and support business growth.

Topics: Use cases Reporting Self-Service Provisioning Case Study Workflow

Regaining Control Over Self- Service Provisioning: Part 1

Organizations have shifted from using virtual data centers to creating private or hybrid IaaS clouds that allow authorized users to perform self-service provisioning of virtual machines. While these environments provide a better end-user experience and reduce administrative workloads, they are not without their challenges. As virtualized environments increase in scale, management techniques often become far less effective, making it difficult to keep track of virtual machines, their owners and why the virtual machines were created in the first place.

Topics: user controls Self-Service Provisioning

Customer Spotlight: Credit Acceptance Corporation

Since 1972, Credit Acceptance Corporation (CACC) of Southfield, Michigan has been working with automobile dealerships across the United States to help buyers finance the cars they wanted. As one of the leading specialty automotive credit agencies in the United States, the company’s patented Credit Approval Processing System (CAPS) has enabled dealerships to deliver credit approvals to over 7,000,000 consumers within 30 seconds, 24/7, regardless of credit history.

Topics: Provisioning Use cases vCommander Case Study

Overcoming Common Cloud Objections: Part 2

In Part 1 of our “Overcoming Common Cloud Objections” blog series, we explored four common misconceptions around total cost of ownership, control over data, expenses, and security and compliance in the cloud. Today, we’ll explore – and put to rest – four more fallacies in our second and final post of the series:

Topics: cloud IT virtualization Objections