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Embotics Cloud Management Blog

Customer Spotlight: Peak 10

Customer Spotlight - Peak 10Peak 10 is a hybrid IT services provider servicing enterprise-class customers. With a focus on enabling customer success, Peak 10 needed a way to allow customers to consume public cloud resources on demand. 

Challenge

Peak 10 provides a portfolio of secure cloud solutions and cost-saving managed services to the enterprise-class data center, along with reliable network services, co-location services, disaster recovery-as-a-service (DRaaS), and public cloud services.

Prior to vCommander, Peak 10 didn't offer self-service for public cloud, and many of the operations were driven by the IT team at the hypervisor layer, causing complexity for both Peak 10 and their customers.

“From an internal perspective, we needed to maintain operational scale,” said Jim Parks, SVP, Service Delivery & Solution Engineering. “We needed to be able to work on the infrastructure without impacting the customer base. And for our customers, we wanted to provide them with the transparency and control that they were asking for.”

Embotics Solution

Many of the solutions evaluated by Peak 10 to meet these needs required significant investment in professional services and ongoing software engineering resources for customization, maintenance and ongoing support. The Embotics® vCommander® software was easy to install and set up, and its elegant and intuitive interface offered the fastest time to value for Peak 10, without disruption to existing services.

Implementing vCommander allowed customers to do exactly what they need to do on a day-to-day basis in managing their workloads without the involvement of Peak 10, giving them freedom, transparency and control over their own public cloud infrastructure.

Results

Currently, Peak 10 has over 8,500 VM workloads in their public cloud infrastructure today, along with an additional 2,700 in a DRaaS scenario, all front-ended by the Embotics vCommander platform.

The service-oriented approach that Embotics uses means that there are no direct hooks or integrations into the hypervisor layer. Said Parks, “You can abstract the usability of the management layer from the necessity of upgrading arrays and hypervisors in the underlying infrastructure as they are not directly tied together, providing the IT team with the ability to scale the hypervisor layer from a public cloud standpoint without impacting the customer base.”

The integration of vCommander with ServiceNow has allowed Peak 10 to fully automate the end-to-end ordering process for their public cloud services. The ServiceNow orchestration engine is integrated with the Embotics API, so that when a customer procures public cloud services, the process is fully automated and delivered to them with no manual effort. “This reduces our overall error rate as well as increasing our time to value and speed to market,” Parks said. “Peak10 is a fully ITIL aligned operation model, which means we control all incidents, problems and changes within the environment on a day-to-day basis. Infrastructure is expensive, so the more rapidly we can get systems into the customer's hands and provide value, the better for us overall.”

You can read the complete Peak 10 case study here, or if you'd like to take vCommander for a test drive, to see how easy cloud management and visibility can be across your public and private cloud infrastructures, download the vCommander trial today.

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Topics: Public Cloud Managed Services Case Study ServiceNow