When it comes to choosing a managed services provider there are a lot of things to consider - Will it help reduce costs? Will it maintain leading-edge technology over time? Will it manage complexity?
Managed services providers and cloud computing offer information technology (IT) organizations a range of choices and options to transform their services and capabilities while allowing them to focus on other issues that are more important to the overall business function and strategy.
With so many things to consider, though, it can be difficult to choose; however, it’s important to select a tool with the best features that most closely align with your critically important requirements. Additionally, all tools management should be fully integrated into your standard operating procedures.
When used properly, the systems and tools you choose will help to drive revenue, save money, enable new products, and improve performance. Here are three things to consider when choosing systems and tools integration for managed service providers:
- Does the system and/or tool provide automated provisioning?
- Does the system and/or tool provide self-service for customers?
- Does the system and/or tool use multi-cloud or hybrid cloud services?
- Infrastructure Health
- Does the system and/or tool provide a hosted architecture?
- Does the system and/or tool provide tools management?
- Does the system and/or tool provide network and security options?
- Process Health
- Does the system and/or tool provide control point?
- Does the system and/or tool provide a statement of work?
- Does the system and/or tool provide lifecycle management?
For more information, download our Systems and Tools Integration for Managed Service Providers Checklist to help increase the probability for success.