Embotics Cloud Management Blog

At the end of each of our webinars, we hold a Q&A session where the audience can ask questions that arose from the webinar content. This blog series highlights some of those questions to expose them to a wider audience.

This week the questions come from the webinar, Critical Success Factors in Delivering Cloud and Related Services, where Monty Blight, EVP of Corporate Development at Embotics shared lessons learned while helping a national IT infrastructure provider grow its cloud business, and the different factors to consider for your own organization such as simple automation, customer self-service, and hybrid/public cloud.

Peak 10 is a hybrid IT services provider servicing enterprise-class customers. With a focus on enabling customer success, Peak 10 needed a way to allow customers to consume public cloud resources on demand. 

Enterprise cloud service provider, BriteSky, provides cost-effective and secure cloud solutions for Canadian businesses, but unlike generic, preconfigured offerings, BriteSky offers customized, highly secure virtual data vaults called Portable On-Demand Data Centers (PODDs), that fit the unique needs and scalability requirements of each business.

Companies are always looking for new streams of revenue, especially those that are already offering online services, IT services or have excess capacity in their virtual datacenter that they want to monetize.

Over the past few months, I’ve posted two blogs discussing what I’ve identified as some of the critical success factors for delivering cloud services. But as any Hollywood executive will tell you, the only thing that’s better than a good sequel is a successful trilogy! What would the original Star Wars have been without Return of the Jedi. With that in mind, I’d like to dive back into the subject for the third installation of the series with a look at some more important success factors for cloud service delivery.

A few weeks ago, I posted here about what I believe are some of the critical success factors for delivering cloud services. As tends to be the case when I turn in a “final draft” of a writing project, I was initially happy with it - but as I continued to think about the topic, I realized there was quite a bit I’d left out. Sure, the ideas in there - identifying incremental value, protecting profit margins, focusing on performance improvement and understanding differences between customers - are important and remain important success factors for cloud service delivery, but I’d be remiss if I didn’t add a few more that I think are important.