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Embotics Cloud Management Blog

Users, Customers, Consumers… Oh My!

Running a private or hybrid cloud can be a lot like waking up in the Land of Oz. If you’ve avoided getting pinned down by a house crashing down, you still have to contend with an ever-growing cast of unusual characters placing unique demands upon you.

Who are these characters? In the last few years there’s been a lot of discussion on what to call them. Where once anyone who had a login was simply called a User, there are now strong opinions that the terms Customers or Consumers are better. We even get in on it when we discuss multi-tenancy in our documentation.

vCom_Lion-300x286.pngUsers, Customers, Consumers…. Oh My! It seems like a pretty important idea. However, when you take the time to read the arguments, they all basically come down to one central idea:

You have to understand the needs of the people you’re trying to help.

Previously, we’ve written about how Data-Driven Design can mature your Service Catalog, ensuring people can quickly and easily access high value services. But Embotics® vCommander™ does more than just provide best-in-class automated provisioning, so you also have to think about what people want to do with their VMs once they’re deployed.

When we start working with new vCommander Admins, one of the very first things we ask them to share is an understanding of who will be using the system, and what utility they’re trying to achieve.

  • Will people need secure connections to VMs from the Internet? If so, install the vCommander Console Proxy (rebranded as the VM Access Proxy in an upcoming release) for Private Cloud, or move to a Hybrid Cloud model and use vCommander to deploy Amazon EC2 VMs.

  • Will some groups have people empowered to manage the organization and approve their own requests? If so, make sure you’ve assigned appropriate Service Portal Roles and permissions.

  • Do different groups have varying orchestration requirements? If so, custom-design workflows to integrate other tools like Chef, Puppet, and BlueCat™ as necessary.

Remember, Embotics Solution Engineers, Trainers and Technical Support are always available to discuss your options and help you map requirements to configurations. Just let us know what you want, and we’ll help you make it happen.

In the end, it doesn’t matter if you’re helping Users, Customers or Consumers, because when you develop processes and policies that meet their needs, they’ll be satisfied.

And happily pay no attention to the man behind the curtain.

Topics: Service Catalog Application / Service Delivery Best Practices vCommander